Purpose: This guide walks through steps for students and apprentices to reset their @student.lineman.edu password using Microsoft self-service password reset.
Team: Students and Apprentices
Before You Begin: You will need to know your @student.lineman.edu username. If you do not know it, use this look up tool to find it using the personal email connected to your student account. Username - Northwest Lineman College - NLC
Verify that your multi-factor authentication (MFA) is set up. If you got a new device or phone number and haven't reset your MFA we recommend doing that first as you need your authenticator working to reset your password. Related Articles - Reset Your MFA
Revision Date: 10/9/2026
Step 1: Open the login page for the LMS
-
Go to learn.lineman.edu/d2l/login and click Student & Apprentice Login.
Step 2: Enter your student username
-
Type your full student username (for example, someone@student.lineman.edu) and click Next.
If you don't know your username, use this lookup tool Username - Northwest Lineman College - NLC
Step 3: Click Forgot my password
-
On the Enter password page, click Forgot my password.
Step 4: Re-enter your email
-
On the Get back into your account page, type your full @student.lineman.edu email address again and click Next.
Step 5: Verify your identity
On the verification step 1 page, the method you set up for MFA is shown automatically (text message or authenticator app). You cannot switch to a different one here. Follow the matching section below.
Text message (SMS)
-
The page shows Text my mobile phone. Type your complete mobile phone number (the last two digits are shown as a hint) and click Text.
-
A text message with a code will be sent to your phone. Type the code into the box and click Next.
Authenticator app: Approve a notification
-
The authenticator page offers two ways to verify. For the first, select Approve a notification on my authenticator app and click Send Notification.
-
A number will appear on the screen. Open the notification on your phone, enter that number in your authenticator app, and approve it.
Authenticator app: Enter a code
-
For the second, select Enter a code from my authenticator app. Open your authenticator app on your phone, type the code it shows into the box, and click Next.
- Once verified, you are taken to the choose a new password page.
Step 6: Choose a new password
-
Enter your new password in both fields and click Finish. Your password must:
- Be 8 to 256 characters long
- Combine uppercase and lowercase letters, numbers, and symbols
- Not contain your username
Step 7: Confirm the reset
-
When you see Your password has been reset, click here to return to the login page.
Step 8: Sign in with your new password
-
On the Sign in page, enter your student email (username) and your new password to log in.
Troubleshooting Tips
- Phone number is rejected or no text arrives: confirm the number matches the one on file (the last two digits are shown as a hint).
- Password not accepted: check that it meets all the rules in Step 6.
Related Articles
Still need help?
If these steps didn't resolve your issue, please submit a ticket and our support team will follow up with you. Including the steps you already tried, any error messages, and a screenshot helps us resolve it faster.