Purpose: Use this guide if you need to reset your MFA. Common reasons for needing to reset is if you've lost access to the phone number and/or device with the authentication app linked to your student account
Team: Students and Apprentices
Before You Begin: Verify that you have access to the email account connected to your @student.lineman.edu account.
Revision Date: 10/9/2026
Step 1: Access the MFA Reset Page
- Click on this link to navigate to the page. MFA Reset
- The page to reset your MFA can also be found on the lineman.edu website under the Login FAQ Section on the help me decide page Help Me Decide - Northwest Lineman College - NLC
Step 2: Email Reset Link
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Type your username (someone@student.lineman.edu) into the username field and click Lookup email.
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Verify that the email is correct and click Send Email.
- An email will be sent to the listed email address with another link and your student ID number. Click the link to continue in the MFA reset process.
Step 3: Reset your MFA
- After clicking the link in the email, a page will open with a box for your student ID number. Type in your number and click Reset My MFA.
- Go back to the login page for the student portal at student.lineman.edu or LMS at learn.lineman.edu. Enter in your username and password.
- Then you will be prompted to set up your MFA.
Troubleshooting Tips
- Check your spam folder for the email with the reset link.
- Verify that there are no extra characters (including spaces) when you enter your username or student number.
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